Answers on how the second-opinion service works, what it costs, and how your information is handled.
The second-opinion service is for registered medical practitioners — treating physicians and haematologists seeking a specialist view on a haematology case (any subspecialty). Patients are welcome to enquire, but are asked to involve their treating doctor so care stays joined-up.
To submit a request you'll provide your full name, email, medical registration number and mobile number, along with a brief, de-identified summary of your question. After that, we'll send a secure link to share the relevant reports, results and images.
Second opinions cover all areas of haematology — both benign (non-malignant) haematology and malignant haematology / haemato-oncology, including the leukaemias, lymphomas, myeloma and myeloproliferative disorders. If a query falls outside what can be safely advised remotely, we'll say so and point you in the right direction.
Teaching and education focus on benign haematology. The second-opinion service, by contrast, covers all areas of haematology — benign and malignant.
Opinions are provided by Dr Deepak Chandra, a UK consultant haematologist registered with the Uttarakhand Medical Council, drawing on a network of UK colleagues for selected complex cases.
Turnaround depends on the complexity of the case and how quickly complete records are shared. We'll give you an expected timeframe when we acknowledge your request. This is not an emergency service.
Yes. The first query about any given patient is complimentary. You can raise first queries on as many different patients as you wish — each new patient's first query is always free.
Follow-up queries about the same patient carry a nominal charge of ₹250 each. There's no limit on the number of queries you can raise. We only confirm payment details when a query is chargeable.
Payment is only requested for chargeable follow-up queries, and only after the opinion is agreed. Payment details will be shared with you at that point.
No. All teaching and education — DM and postgraduate teaching, FRCPath preparation, study days and mock MDTs — is provided free of charge. Charges apply only to repeat second-opinion queries on the same patient.
Please keep identifiable details out of the enquiry form. Once you've submitted a request, we'll send a secure, encrypted upload link for reports, blood results and images — records are not shared by ordinary email.
Your details and any records are used only to provide the opinion, stored securely, and handled in line with applicable data-protection law, including India's DPDP Act, 2023. We do not share your data with third parties for marketing.
Yes. You can request deletion of your details and any shared records once your query is closed, subject to any minimal record-keeping required for medico-legal reasons.
Consultations and teaching are held over a secure video platform. A joining link is shared with you when a session is scheduled.
No. This is a clinician-to-clinician advisory service. The treating clinician remains the patient's responsible doctor and makes all final decisions. The opinion supports — it does not replace — your care.
No. HaemAcademy does not provide urgent or emergency care. In an emergency, contact local emergency services or the nearest hospital immediately.